Analisis Kepuasan Pengguna Terhadap Layanan E-Government Aplikasi My Kebumen Dengan Metode Wequal 4.0

The MyKebumen application is an official mobile-based digital service platform launched by the Kebumen Regency government to facilitate public access to various public services (e-government). This study aims to measure user satisfaction levels and evaluate the impact of usability quality, information quality, and service interaction quality using the WebQual 4.0 method. The study focuses on the MyKebumen application, with a sample size of 96 respondents determined via the Lemeshow formula using purposive sampling. The results indicate that, individually, usability quality yielded a calculated T-value greater than the T-table value (2.445 > 1.986) with a significance value of 0.016; information quality yielded a calculated T-value greater than the T-table value (2.452 > 1.986) with a significance value of 0.016; and service interaction quality yielded a calculated T-value greater than the T-table value (2.503 > 1.986) with a significance value of 0.014. Simultaneously, the three independent variables produced a calculated F-value of 17.957—significantly higher than the F-table value (2.70)—with a significance value of 0.001, which is less than 0.05. The Adjusted R-Square value of 0.349 indicates that 34.9% of the variation in user satisfaction can be explained by the three WebQual 4.0 variables, while the remaining 65.1% is influenced by factors outside the research model. These findings offer strategic insights for application developers to optimize the interface, information updates, and service response speed.